Easy returns


Fourth engagement: 20 days to return your item, as easy as that.


The maximum satisfaction of our customers is a must for us. In order to grant your satisfaction, we adopt a simple policy of returns within 20 days after delivery .



You can return
any item within
20 days
after delivery
Go to our
help desk page
and fill the
return form
Wait for
the confirmation and
send back the item
We will credit you
after receiving it




All You Need To Know. No Surprises


  1. TIMING

    You have 20 days to change your mind and send us the return request

    We will reply you within 48 hours

    We will refund you or send a new item not more than 3 days after receiving back the old one and checking it is respecting the returns rules!

  2. COSTS

    You don’t like the object? Did you change your mind? No problem, you can give it back! You will bear just the shipping costs

    Is the item damaged or doesn’t it respect the description provided? No problem, we will bear every expense .

  3. RULES

    1. The item must be returned in new and unused conditions . "New and unused" means that there are no scratches, marks, or blemishes on the item; there are no signs of wear on the product, the tags, or the case; and the product must not have been altered in any way.
    2. All paperwork (this includes warranties) must be returned with the item.
    3. Items must be returned in their original boxes(in perfect conditions) , without the tag being removed or damaged.

  4. ENGRAVED ITEMS

    We apologize, but we cannot accept engraved and custom items as a return

  5. DAMAGED ITEMS

    If you receive a damaged or defective item, contact our Customer Service immediately (within 48 hours from delivery).

    We will do our best to replace the item as soon as possible

    If there is extensive damage to the carton, refuse the order and contact our Customer Service immediately

  6. HOW TO RETURN

    The procedure to make a return is very easy:

    1. Please read carefully the above mentioned information and, in particular, the “rules”
    2. Fill the return form; it’s as easy as a click!
    3. Wait for our authorisation
    4. Ship everything to:
    Centro Ufficio Srl
    via Roma, 4
    33087 - Pasiano di Pordenone (PN)
    Italy

    5. Wait to be refunded or for the new item



Complete guide

 
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